Early Sunday morning, and catching up with emails and preparing for the week ahead before breakfast and a busy family day. Several emails answered with 'I'm not in the office right now, but if your message is urgent, please contact...'
Most, if not all, of us would accept that the weekend is downtime when it comes to the business of business - we'd not expect to contact folks, or receive a response anytime Saturday or Sunday. Yet, thanks to all manner of handheld gadgets, we all know that our emails are getting through and being read by the recipients. The bleep of a text message received early on Saturday morning could well be irritating, but, if we choose to set ourselves up to be on call all the time, do we have any right to resent such a contact?
Is there an accepted 'weekend' etiquette? Should those of us who welcome the peace and quiet of a couple of early morning hours on a Saturday or Sunday to sort out our business lives refrain from hitting the 'Send' button until Monday morning? And, if so, how early on Monday morning is acceptable?
Leaving aside the issue of when to send, what about the rules for replying? Someone sends an email at, say 10.00am on a Monday, are they entitled to expect a response: within the hour; within the day; or, whenever the recipient chooses to reply?
Flexibility (as with all things IT) would seem to be the watchword. We might want a response by a certain time, to suit our needs. But the other half of the email conversation might not want, or be able, to reply until some time later.
Rather than allow ourselves to get frustrated by the 'shortcomings' of those with whom we're trying to communicate, we should celebrate the fact that IT has improved the whole process immeasurably. Okay, so the odd telephone tag episode might still take place, but sending an email is an elegant solution - it starts the conversation rolling, and allows it to continue no matter the day or time.